Refund policy

30-day Return Policy

MTC offers a 30-day return policy, allowing you 30 days from the date of receipt to request a return.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• In the same condition as received

• Unworn or unused

• With tags and in original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return request:

• Fill out and submit our Warranty & Return Request Form.

• Your request will be evaluated by our customer service team.

• If approved, you will be assigned a Return Merchandise Authorization (RMA) number and provided with instructions on how and where to return your item.

• Do not send your item back before your return request has been approved and return instructions have been provided.

• Customers are responsible for arranging their own return shipment and purchasing any required shipping labels. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrectly shipped item.

Important Notes

• Include your RMA number on all correspondence related to your return.

• Items sent back without prior approval will not be accepted.

• We recommend using a trackable shipping service, as MTC cannot be responsible for items lost during return transit.

• If you are outside the United States, please be aware that shipping times may vary.

Refunds

Once we have received your returned item, it will be inspected to ensure that it meets the return eligibility requirements outlined above.

If your return is approved:

• Your refund will be issued to the original payment method used for the purchase.

• Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrectly shipped item.

• Please allow up to 10 business days for your bank, credit card provider, or payment service to process and post the refund.

If your return is not approved, we will contact you with further information regarding your return request.

Damages and Issues

Please inspect your order upon receipt. If you find that an item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it for you.

Non-Returnable Items

Certain types of items are not eligible for return, including:

• Perishable goods

• Custom products (such as special orders or personalized items)

• Hazardous materials, flammable liquids, or gases

If you have questions or concerns about a specific item, please reach out to us.

Sale Items and Gift Cards

Please note that we cannot accept returns on sale items or gift cards.