Warranty policy

At MTC Designed by Martinez, we stand behind the durability and quality of our tools. Our commitment to excellence means that we will address any concerns related to defects in materials or workmanship.

1. Warranty Coverage

MTC products are built to last and are warranted against defects in materials and craftsmanship under normal use. This warranty covers any issues that may arise from the manufacturing process or material integrity.

2. Claim Process

If you encounter an issue with your MTC product, please start by filling out our Contact Form and selecting the 'Warranty' topic. Provide proof of purchase and a description of the problem. Our team will review your submission and guide you through the next steps to resolve the issue.

3. Repair or Replacement

Upon approval, we will repair or replace the defective item, at our discretion. Replacement products may vary in color or style from the original based on availability.

4. Exclusions

Our warranty does not cover normal wear and tear, cosmetic damage, or tools that have been modified or repaired by unauthorized personnel.

5. International Warranty Claims

Warranty claims are available for customers worldwide.